Privacy Notice

This notice explains how The Dietitian's Kitchen ("we", "us") handles your personal information when you use our website. The Dietitian's Kitchen is the responsible party (data controller) for this information under the Protection of Personal Information Act (POPIA) and, where applicable, the GDPR.

Information we collect and why

• Account details (email address, sign-in records) — to create your account and send sign-in links. Basis: performing our contract with you.
• Purchase and access records (order reference, access dates) — to unlock and manage your Pilates Studio access. Basis: contract.
• Contact messages (name, email, phone, message) — to reply to your questions. Basis: legitimate interests / your request.
• Usage and device data (pages viewed, browser type, approximate location, IP address) — to keep the site secure and understand how it's used so we can improve it. Basis: legitimate interests or consent where required.

Details you enter in the energy needs calculator and your meal plans are stored in your own browser and are not sent to us.

Who we share it with

• Service providers who host our website, database and email, and provide analytics (Google Analytics).
• PayFast, our payment provider, to process payments. PayFast collects your card or banking details directly under its own privacy notice; we only receive confirmation of the payment, amount and reference.
• Professional advisers such as legal and accounting advisers.
• Authorities where required by law.

We do not sell your personal information.

International transfers

Some providers process data outside South Africa. Where this happens we rely on appropriate safeguards, such as standard contractual clauses or countries with adequate data protection laws.

How long we keep it

We keep account and access records while your account is active and for as long as needed for legal, tax and accounting purposes. Contact messages are kept for up to 24 months. When information is no longer needed, we delete or anonymise it.

Your rights

You may ask to access, correct or delete your information, restrict or object to how we use it, receive a copy of it, and withdraw consent at any time. You may also complain to the Information Regulator (South Africa) or your local data protection authority. We respond to requests within one month. Contact us to make a request.

Security

We use appropriate technical and organisational measures to protect your information, including encryption in transit, access controls and restricted administrative access.

Cookies and local storage

We use essential browser storage to keep you signed in and remember your meal plans and Pilates progress, and analytics cookies (Google Analytics) to understand site usage. We do not use marketing cookies. You can clear or block cookies in your browser settings; blocking essential storage may stop some features working.

Changes

We may update this notice from time to time. The date at the top shows the latest version.